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Shipping & Return Info
Shipping Info-
- We usually ship our products within 24-48 hours from our warehouses. Once we will ship the order you will receive an email or whatsapp with tracking link.
Return Info -
- In the rare event where you have received a damaged product due to courier transits or having a quality issue, We request you to register a complaint with us via email - care@thewalletstore.in or whatsapp to 9560904863 within 7 days of product delivery date. We will process the immediate replacement or full refund as per your convenience (Note: Usually refund will take upto 7 business days to process)
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Frequently Asked Questions
Yes, we offer Cash On Delivery on all our products. However, we may call and ask for a booking amount in case you don't mention the proper address details.
Yes, we ensure a 7-day easy return policy. It means customers can raise a return request within 7 days of receiving the product from our logistics partner. To validate the reason for the return, you need to share the following:
- High-resolution and bright images of the damaged product including the entire product and the damaged part.
- Unboxing video of the product
You can raise the return request and share the required information through WhatsApp: 9560904863 Email: care@thewalletstore.in
The delivery time varies according to product & place. However, we offer three delivery methods to our customers:
Standard Delivery: We usually get our products shipped within 24-48 hours and delivered within 5-7 days across India.
3-day delivery: In metro cities, we deliver products within 72 hours.
Same-day delivery: There are certain PIN codes where we deliver products within 24 hours.
You can check for the availability of your preferred shipping method in your PIN code at the checkout page.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Bulk Corporate Order
Delight your employees & all business associates with personalized gifts made especially for them.